Practical information
Universe App
With the app you have everything in one place:
See opening hours for activities, restaurants and shows
Save your tickets and season tickets directly in the app
Order food quickly and easily from selected restaurants
Skip the wait with virtual queues for select experiences
Virtual Queue
At Universe, we have one queue for our experiences, but we offer two different ways to wait:<br/>on foot or on your mobile. No one gets left behind: there is one queue – just two ways to wait.
With our mobile app you can join the virtual queue for selected rides.
Take advantage of the wait time, try other attractions or have an ice cream break. You keep your place in line
Your phone will notify you when it's your turn. Head to the attraction and have fun
Download our app
Scan the QR code and download the app to your phone
Tips for the dog owner
The whole family is welcome — even the dog! Keep it under supervision, use dog parks if you tie it up, and remember to take doggie bags at the entrance. Dogs are not allowed inside buildings or rides, but there is plenty to experience outside, and they are welcome in outdoor dining areas like at Burger Factory and The Crafty Kitchen — but not indoors.
There are 12 areas with water bowls for dogs, marked on the map with this symbol. Find them here
Guide and service dogs are of course VIP guests!
They are welcome to come in if they are on a leash and wearing an ID vest or white harness with a blue tag. In restaurants, however, they are only allowed in the serving area. Remember to bring a photo ID.
Culture Pass
"Use your cultural passport exactly as you would a debit card"is the official platform for the Danish Cultural Passport initiative, which aims to engage young people between the ages of 15 and 24 who are neither in education nor employment. Through a digital payment card, these young people will have access to DKK 1,000 annually in 2025 and 2026, which can be used for a wide range of cultural, association and sports activities across the country.
The digital card can be used from July 1, 2025 until the end of 2026. Your balance will be automatically renewed on January 1, 2026.
Tips for disabled people
GOOD ACCESS IN OUR PARK
The accessibility label provides information about the physical access conditions to buildings and outdoor areas for 7 different disability groups, each with their own accessibility needs.
See factsheet for Universe at God AdgangAutismGoTo IN UNIVERSE
The social presentations are inspired by the concept of social stories, which is an educational tool designed to help children with autism in particular to understand and act in different social situations.
See the social presentation at AutismGoTo
THE SUNFLOWER LANYARD 🌻
The Sunflower Lanyard at Universe is a discreet aid for guests with invisible disabilities. By wearing the lanyard, you signal to staff that you may need extra time, patience, or support during your visit. This helps us create a more inclusive and safe experience for all guests in the park.
Here's what you need to know about the Sunflower Lanyard with us:
- It is voluntary. You decide for yourself whether you want to wear it.
- It does not provide any VIP benefits.
- You can get it without any questions in the Information.
- It simply says to others: “I could use a little extra consideration today.”
FAQ for disabled people
Wheelchairs (limited number) can be rented at the information desk.
Price DKK 50 per day.
It is possible to reserve a wheelchair by sending an email to info@universe.dk - with name, date and time of visit, or by calling us.
Download the Universe app for free