Digital queue | | Universe
Digital queue

Download the Universe app - Then we manage the queue for you

Standing in line is boring! With Universe’s digital queue system, you can queue up and play in the park while you wait.

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Download the app:

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1. Download the app:

- Download the app to your mobile device.

2. Get a wristband:

- Wristbands are distributed to arriving guests until noon. If you arrive after 12:00 pm, please contact the Information Desk.

3. Select the experience and join the queue:

- Open the app and select the experience you want to try. Click on Join and then create a new user. Then keep an eye on the app or Wait screens in the park for when it is your turn.

4. Start the experience:

-When it’s your turn, scan the QR code on your bracelet and leave your mobile device behind. Your code will be scanned at a turnstyle or by an employee.

5. Cancel:

- If you are unable to make it to the experience or show, you can cancel or postpone your reservation in the app.

If you do not have a mobile phone, you can join a queue manually at one of the "join" stands::

If you don't have a mobile phone available, you can queue digitally using your wristband at our join scanners.

1. Select and scan:

- Select the attraction you would like to try. Then find a join scanner; they are marked with a number 1, and the word join. The bracelet is already linked to a name, so all you have to do is scan it and you are in line!

2. Wait:

Then keep an eye on the Wait screens in the park to see when it’s your turn. The name from your bracelet will appear on our wait screens. If you’re in doubt about the name, it’s on your bracelet.

3. Start the experience:

When it is your turn, you must use the QR code you used to queue for the experience or show. It can now be scanned at the turnstile at an experience or by an employee at a show.

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