Digital queue | | Universe
Digital queue

Download the Universe app and join the queue digitally on your mobile

In order to take better care of each other, we have set up a digital queue for some of our experiences. With a ticket or app, you can join a digital queue – and then enjoy the waiting time in the park.

Download the app:

appstore

google play

digital koe

1. Create a user:

- Scan the QR code on your printed ticket, your season ticket or from a queue bracelet you can get from park Information. Create one user at a time.

digital koe

digital koe

digital koe

digital koe

2. Select the experience and join the queue:

- Select the experience from the list, select the guests to be included and click on Join. Then keep an eye on the app or Wait screens in the park for when it is your turn.

digital koe

digital koe

digital koe

digital koe

3. Start the experience:

- When it is your turn, press the small QR code to enlarge it. It can now be scanned at the turnstile at an experience.

digital koe

digital koe

4. Cancel:

- If you are unable to make it to the experience, you can cancel your reservation in the app.

digital koe

If you do not have a mobile phone, you can join a queue manually at one of the "join" stands:

If you do not have a mobile device available, you can join a digital queue via printed tickets, season tickets or queue coupons provided at park Information.

1. Create user (first time only):

- On the first scan, you must name a user to register the ticket. Then you must accept the queuing time by selecting "join queue" and pressing "finish".

digital koe

digital koe

2. Select the experience and join the queue:

- Scan the ticket and accept the given queuing time by pressing "join queue", followed by "exit". Then keep an eye on the Wait screens in the park for when it’s your turn.

digital koe

digital koe

3. Start the experience:

When it is your turn, you must use the QR code you used to queue for the experience. It can now be scanned at the turnstile at an experience.

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